Wallowing in Self-Pity (read at your own risk)
It seems like the only time I post to this journal is when I want to complain anymore. So I guess you can assume that because I've not posted in a long time, things have been going well. But holy crap, today sucked on ice.
Okay, the beginning wasn't bad. I got to see my boy, that was nice. I'm a fan of sitting and just being together. That's nice. But when I got to work I knew it was going to be bad. Carole called in sick, so after 5 it was just me and Renee. Now, Renee is a very sweet lady, but I'm pretty sure that if her mental handicap were any more severe she would require live-in assistance. I'm not saying that to be mean, I'm saying that because it's the truth. The only place she would ever be able to get a job is a place like Wal-Mart; she simply doesn't have the mental capacity for anything else.
The problem there is, she's slow. And, well, awkward. She has to explain everything to you six different times, not because you didn't understand but because... well I don't quite know why. She knows she repeats herself because she'll even say, "And like I said..." when she does it. And she stutters, so it takes her forever to say anything once. She's very loud about it, and very deliberate (in the way that very small children are when they're doing something new that requires a lot of concentration). I can see customers who ask her for help cringing when they realize that their quick question has turned into a ten-minute discussion on the subject, and it makes me cringe because I'm sure they don't see that poor Renee thinks she's being friendly and helpful. All they see is this stupid woman who won't let them just go get the tie they needed in the first place. She's just as bad on the phones, and when she gets on the intercom to page she'll sometimes forget what she's saying and all you hear is this long "uhhhhhhhhhhhhhhhh" while she figures it out. And of course, it takes her forever to do her work, because it takes so much effort from her.
That's all very well on most days, when we have enough coverage that we can let her go do her menswear and take care of everything else ourselves. But when there's only 2 of us, it creates problems. Somebody has to be on phones all the time, and either you put Renee on phones and have her awkwardly interacting with all the customers (*wince*) or you put her on the floor and pray the work gets done. Either way, something is getting neglected. And it's hard enough to make things work when there's just Barb and I, or just Carole and I. With Renee, well, I knew I was in for a night of stress. Glorious.
So to start the evening off, a lady called from Loveland looking for a White Stag polo shirt. We had a few on clearance (she didn't care about the size, which I thought was odd, but whatever) so I plugged some numbers into the telxon, figured out what kinds we had, and set aside 4 of them like she asked me to. She said she'd be in after a couple of hours to pick them up, so I put her name on them and forgot about them. She came in about three hours later with her daughter to pick them up. The problem is, she thought for some unknown reason that I said they were marked at $4 each, which is stupid because every single thing I had said they were marked at $6.50, which is clearance priced anyway and if you ask me it's a damn good price for a polo shirt. Anyway, she and her daughter threw an absolute fit, swearing that I had told them it would be $4 for the shirts and they drove all the way up from Loveland to find them and so on. Finally they had me call the supercenter, which also had them on clearance for $6.50. Apparently only the Loveland store has them down to $4. But they stormed out in a huff, left the shirts I'd pulled for them, and that set the tone for the evening.
Another lady came in looking to buy a dress shirt for her husband. She found some that were marked as clearance, but when she got it to the register it was ringing up as normal price. They called Renee up (it was menswear, after all) and asked her about it, so she put it into the telxon and sure enough, the shirt was in the system as regularly-priced. So Renee explained that sometimes customers will stick clearance tags anywhere, whether on the shirt on which they belong or not, if they find one they don't want. Oh no, insists the irate customer, they were all marked clearance. And sure enough, they were indeed. Well, that was somebody's mistake but it couldn't have been Renee or I because we're not in charge of markdowns. So we pulled all the shirts and left them for Tabby to deal with, but the customer was all kinds of irate. And I missed most of this particular situation, but when I came back to the fitting room after running some returns Renee explained it in excruciating detail, several times, at the top of her voice. And then wrote a nice novel for Tabby to read, explaining it in excruciating detail, which she had me read so I could verify that she hadn't left anything out. And then one of the assistant managers came over and asked her to quit talking about it because she wasn't exactly saying very complimentary things about the customer and she wasn't exactly being quiet about it. And she couldn't stop explaining what had happened, and poor Thomas was just standing there trying to get her to understand that he knew what happened and he would take care of it, she just had to quit talking about it where everyone in the store could hear her indignation with the customer. I was trapped in the fitting room scanning the returns so I couldn't just edge away slowly. Booooo.
So we were incredibly short-staffed tonight, nobody had coverage anywhere, and nobody could come help us get our returns away and so forth tonight. Renee and I had to do the best we could with what we had. I sent the phones up to the service desk so at least we didn't have to worry about that. But she didn't get all her returns done and I didn't get all mine done either (mostly because a bunch of girls who didn't speak English showed up at the fitting rooms about 9:45, and the fitting rooms close at 10, but they wanted to try on all this stuff, and I couldn't let them because the limit is six and they'd never get out before 10, but I couldn't exactly explain that to them because they didn't have a friggin clue what I was saying). By the time 10:00 rolled around I was still trying to clean up the mess the girls had left when they just dumped everything they decided they didn't want after all on the counter, and once I dealt with that I just left. I would have stayed until the work was done but then I'd have wound up with unauthorized overtime and Wal-Mart frowns on that kind of thing. Besides, I was exhausted and frustrated and I mostly just wanted to go home and vent to my livejournal, where I knew I could at least rant and rave a bit so I wasn't going to bed just wallowing in it.
I could really have used a hug tonight but my boy is busy blowing stuff up and he needs a night of guy stuff. So I'll go curl up with A Little Princess or something like that and eventually I'll fall asleep. And, with any luck, tomorrow will be better. Or at least Carole won't be gone so we'll have some more help...
-Jaya-
Okay, the beginning wasn't bad. I got to see my boy, that was nice. I'm a fan of sitting and just being together. That's nice. But when I got to work I knew it was going to be bad. Carole called in sick, so after 5 it was just me and Renee. Now, Renee is a very sweet lady, but I'm pretty sure that if her mental handicap were any more severe she would require live-in assistance. I'm not saying that to be mean, I'm saying that because it's the truth. The only place she would ever be able to get a job is a place like Wal-Mart; she simply doesn't have the mental capacity for anything else.
The problem there is, she's slow. And, well, awkward. She has to explain everything to you six different times, not because you didn't understand but because... well I don't quite know why. She knows she repeats herself because she'll even say, "And like I said..." when she does it. And she stutters, so it takes her forever to say anything once. She's very loud about it, and very deliberate (in the way that very small children are when they're doing something new that requires a lot of concentration). I can see customers who ask her for help cringing when they realize that their quick question has turned into a ten-minute discussion on the subject, and it makes me cringe because I'm sure they don't see that poor Renee thinks she's being friendly and helpful. All they see is this stupid woman who won't let them just go get the tie they needed in the first place. She's just as bad on the phones, and when she gets on the intercom to page she'll sometimes forget what she's saying and all you hear is this long "uhhhhhhhhhhhhhhhh" while she figures it out. And of course, it takes her forever to do her work, because it takes so much effort from her.
That's all very well on most days, when we have enough coverage that we can let her go do her menswear and take care of everything else ourselves. But when there's only 2 of us, it creates problems. Somebody has to be on phones all the time, and either you put Renee on phones and have her awkwardly interacting with all the customers (*wince*) or you put her on the floor and pray the work gets done. Either way, something is getting neglected. And it's hard enough to make things work when there's just Barb and I, or just Carole and I. With Renee, well, I knew I was in for a night of stress. Glorious.
So to start the evening off, a lady called from Loveland looking for a White Stag polo shirt. We had a few on clearance (she didn't care about the size, which I thought was odd, but whatever) so I plugged some numbers into the telxon, figured out what kinds we had, and set aside 4 of them like she asked me to. She said she'd be in after a couple of hours to pick them up, so I put her name on them and forgot about them. She came in about three hours later with her daughter to pick them up. The problem is, she thought for some unknown reason that I said they were marked at $4 each, which is stupid because every single thing I had said they were marked at $6.50, which is clearance priced anyway and if you ask me it's a damn good price for a polo shirt. Anyway, she and her daughter threw an absolute fit, swearing that I had told them it would be $4 for the shirts and they drove all the way up from Loveland to find them and so on. Finally they had me call the supercenter, which also had them on clearance for $6.50. Apparently only the Loveland store has them down to $4. But they stormed out in a huff, left the shirts I'd pulled for them, and that set the tone for the evening.
Another lady came in looking to buy a dress shirt for her husband. She found some that were marked as clearance, but when she got it to the register it was ringing up as normal price. They called Renee up (it was menswear, after all) and asked her about it, so she put it into the telxon and sure enough, the shirt was in the system as regularly-priced. So Renee explained that sometimes customers will stick clearance tags anywhere, whether on the shirt on which they belong or not, if they find one they don't want. Oh no, insists the irate customer, they were all marked clearance. And sure enough, they were indeed. Well, that was somebody's mistake but it couldn't have been Renee or I because we're not in charge of markdowns. So we pulled all the shirts and left them for Tabby to deal with, but the customer was all kinds of irate. And I missed most of this particular situation, but when I came back to the fitting room after running some returns Renee explained it in excruciating detail, several times, at the top of her voice. And then wrote a nice novel for Tabby to read, explaining it in excruciating detail, which she had me read so I could verify that she hadn't left anything out. And then one of the assistant managers came over and asked her to quit talking about it because she wasn't exactly saying very complimentary things about the customer and she wasn't exactly being quiet about it. And she couldn't stop explaining what had happened, and poor Thomas was just standing there trying to get her to understand that he knew what happened and he would take care of it, she just had to quit talking about it where everyone in the store could hear her indignation with the customer. I was trapped in the fitting room scanning the returns so I couldn't just edge away slowly. Booooo.
So we were incredibly short-staffed tonight, nobody had coverage anywhere, and nobody could come help us get our returns away and so forth tonight. Renee and I had to do the best we could with what we had. I sent the phones up to the service desk so at least we didn't have to worry about that. But she didn't get all her returns done and I didn't get all mine done either (mostly because a bunch of girls who didn't speak English showed up at the fitting rooms about 9:45, and the fitting rooms close at 10, but they wanted to try on all this stuff, and I couldn't let them because the limit is six and they'd never get out before 10, but I couldn't exactly explain that to them because they didn't have a friggin clue what I was saying). By the time 10:00 rolled around I was still trying to clean up the mess the girls had left when they just dumped everything they decided they didn't want after all on the counter, and once I dealt with that I just left. I would have stayed until the work was done but then I'd have wound up with unauthorized overtime and Wal-Mart frowns on that kind of thing. Besides, I was exhausted and frustrated and I mostly just wanted to go home and vent to my livejournal, where I knew I could at least rant and rave a bit so I wasn't going to bed just wallowing in it.
I could really have used a hug tonight but my boy is busy blowing stuff up and he needs a night of guy stuff. So I'll go curl up with A Little Princess or something like that and eventually I'll fall asleep. And, with any luck, tomorrow will be better. Or at least Carole won't be gone so we'll have some more help...
-Jaya-





